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Terms and conditions Deltastar

§1 General

Deltastar Nutrients B.V. is a company incorporated under the laws of the Netherlands. Orders are executed on the basis of these general terms and conditions and are accepted by the customer by placing an order. The latest version shall apply. The General Terms and Conditions are available on the Internet at all times.

§2 Order

All offers made by Deltastar Nutrients are always subject to change and non-binding, unless otherwise specified in writing. The information provided in (advertising) media is always non-binding and subject to errors, changes and misprints.

By clicking the button "commit to buy", you place a binding order for the goods contained in the shopping basket. The confirmation of an order in the online shop by e-mail does not constitute a contract, but the order is accepted. The contract is not concluded until the goods are dispatched within two working days by the declaration of intent thereby expressed. Alternatively, you will receive an order confirmation by e-mail.

Information on the product composition shall only be binding for the respective business case if expressly confirmed in writing. Minor deviations from the information on the products shall be deemed to have been approved, provided that they are reasonable for the contractual partner.

Ancillary agreements will only be valid if confirmed in writing. Silence on the part of Deltastar Nutrients will never be considered as consent or declaration of acceptance, even in the case of a continuous business relationship.

All listed prices are inclusive of 7 % VAT (for Germany).

§3 Delivery

The customer must notify Deltastar Nutrients in writing of any recognisable transport damage (such as a damaged carton) immediately, at the latest, however, on the working day after receipt of the goods, with all other claims being excluded.

A possible discrepancy does not entitle the customer to claim damages. The other party cannot claim damages for non-fulfilment even after the expiry of a reasonable period of grace, unless the delay is due to intent or gross negligence. In this case, it is to be assumed that the delay has arisen through no fault of Deltastar Nutrients. Cases of force majeure will release DeltastarNutrients from the obligation to deliver. The same applies to all unforeseen disruptions and impediments to the ability to deliver, of whatever nature (official measures, etc.), over which Deltastar Nutrients has no influence. In particular, this also includes the total or partial failure of deliveries, for whatever reason, on the part of an existing source of supply or a source of supply promised to Deltastar Nutrients. Deltastar Nutrients will then not be obliged to purchase the goods that are the subject of the contract from another source of supply.

Detailed information on our shipping conditions can be found under "Shipping".

§4 Payment

In the event of default of payment, the customer is obliged to reimburse all costs incurred by Deltastar Nutrients through collection agencies or law firms. If the financial situation or creditworthiness of a customer deteriorates or if the customer is in default of payment, Deltastar Nutrients is entitled to immediately call due all outstanding debts, including bills of exchange or debts with a later due date, and to withdraw from contracts or continuing obligations that have not yet been fulfilled or have only been partially fulfilled with immediate effect. Furthermore, in this case Deltastar Nutrients is entitled to demand the return of all goods that have not been paid for in full, excluding any rights of retention on the part of the customer.

For the reversal, at least a lump sum compensation of at least 25% of the purchase price can be demanded without separate proof. The customer is not entitled to offset claims of Deltastar Nutrients against counterclaims.

§5 Cancellation policy

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter, fax or e-mail sent by post):

Deltastar Nutrients B.V.
Floriadelaan 10
5928 RK Venlo

Tel.: (+31) 77 396 9161
Fax: (+31) 77 396 9768
E-mail: service@deltastar.nl

Consequences of the revocation

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

§6 Complaints/Return deliveries

Complaints and incorrect deliveries must be notified to us as soon as possible, at the latest within 5 working days. Before returning the goods, the return modalities must be agreed with us by telephone. Incorrectly delivered or faulty goods will be exchanged by us immediately. In the event that subsequent delivery is impossible, we will issue you with a credit note for offsetting or payment after receipt of the goods. Further claims against Deltastar Nutrients do not exist.

§7 Retention of title

Goods handed over to the customer will remain the property of DeltastarNutrients until full payment of all claims and the interest related to them as well as the costs related to the enforcement. This also applies to claims or interest and ancillary costs from previous business transactions.

The assertion of the retention of title does not constitute a withdrawal from the contract and does not suspend any obligations of the customer, in particular the payment of the purchase price.

During the existence of the reservation of title, a sale, processing, pledging, transfer by way of security or other disposal of the purchased goods to third parties is generally not permitted. If a sale is nevertheless made to a third party without passing on the reservation of title, the purchase price to be paid will be deemed to have been assigned to Deltastar Nutrients at the time of the sale (assignment by way of security/extended reservation of title). The buyer undertakes to keep such proceeds separately and to transfer them to Deltastar Nutrients without delay.

Furthermore, the buyer has to sufficiently insure goods owned by Deltastar Nutrients against destruction or damage at his own expense. If such goods are seized or confiscated, the customer undertakes, as in the case of all other events affecting the retention of title, to notify Deltastar Nutrients in writing within three days and to provide all information necessary to enforce the right of ownership, and the buyer will bear the costs of enforcing such rights.

§8 Data protection

The company or personal data of the buyer necessary for the legal transaction will be recorded and processed electronically. Deltastar Nutrients will observe all data protection regulations in this respect and will not use the data for direct marketing without consent. Under no circumstances will the data be passed on to uninvolved third parties.

Our privacy policy can be found at: http://www.deltastar.nl/en/service/privacy-policy/.

§9 Warranty and liability

Any dosage or application is at the user's own responsibility and risk. We accept no liability of any kind for information on the dosage of individual substances and forms of application or for any medical inaccuracies in the content. Orthomolecular recommendations are intended to accompany any medical treatment. They are not a substitute for treatment without medical consultation. They support the self-regulation of the body. If you are taking medication or are undergoing medical treatment, you should consult your doctor before taking the products we offer. No recommendation can replace medical advice, diagnosis or care. These have been reproduced here as faithfully as possible in good faith and in reliance on the professional integrity of our sources. Statements about products and health conditions have not been evaluated by the RDA Recommended Daily Allowance.

Deltastar Nutrients warrants from the date of delivery until the expiry of the minimum shelf life, but for a maximum of six months, that the goods supplied will exhibit the agreed properties when kept and used under conditions customary in trade and commerce.

After expiry of the maximum six-month period from handover, the assertion of warranty claims, even in the case of hidden defects, is excluded in any case.

A notice of defects does not entitle the customer to withhold open invoice amounts. If the notice of defect is justified, Deltastar Nutrients is free to meet the customer's warranty claims by improving the goods, adding what is missing, reducing the price, replacing the goods or taking them back with reimbursement of the purchase price.

Damages caused by improper handling or unusual external influences (humidity, heat, cold) are expressly excluded from any warranty, guarantee and/or compensation.

§10 Reseller

If the order is placed by a reseller, the reseller shall assume the warranty obligations towards his customers.

§11 Acceptance and amendment of the general terms and conditions

Deltastar Nutrients B.V. is entitled to amend the general terms and conditions and to inform customers of the amendment "also by e-mail". If the customer does not object to these changes in writing within a period of 10 days from receipt, they will be deemed to have been accepted and agreed by the customer.

§12 Copyright

The copyright for all texts published on this website remains with Deltastar Nutrients. Any reproduction or publication or any other use is only permitted with the written consent of Deltastar Nutrients.